Frequently Asked Questions

Once your order ships, we’ll email you a tracking link so you can follow the latest delivery updates.

Can’t find the email? Check your spam folder first. Still need help? Email us at customercare@samijewels.com using the email address you placed the order with, and we’ll be happy to help.

Non-custom orders ship within 1 business day.

For U.S. orders, delivery typically takes about 2–5 business days after your order ships via standard shipping. International delivery typically takes about 4–15 business days, depending on the destination and shipping service.

Once your order is on the way, we’ll email you a tracking link so you can follow its progress.

Custom pieces typically arrive within 4–6 weeks from the date you place your order. During holidays and other busy times, timing may vary.

Shopping for a special date? Email us at customercare@samijewels.com before ordering, and we’ll be happy to help you check the timing.

Yes, we do. International delivery typically takes about 4–15 business days, depending on the destination, shipping service, and customs processing.

Available shipping methods and rates will appear at checkout.

Don’t see your country listed? Email us at customercare@samijewels.com, and we’ll be happy to help.

If you’re ordering for a special date, feel free to email us before placing your order so we can help you check the timing.

Don’t worry — we’re here to help!

Start by checking your tracking link for the latest update. Sometimes carriers mark a package as delivered before it actually arrives, so if you don’t see it right away, give it a little time. In many cases, it will show up within the next 1–2 days.

We also recommend checking around your delivery area and with anyone who may have accepted the package for you.

If your package still hasn’t arrived or you think it may be lost, email us at customercare@samijewels.com with your order number. We’re happy to look into it and help sort everything out for you.

Email us at customercare@samijewels.com as soon as possible with the change you need.

We start processing orders very quickly, so we can’t always guarantee changes or cancellations. We’ll do our best to help and will email you once your request is confirmed.

We’re here to help.

Email us at customercare@samijewels.com with a short description and a clear photo of what arrived, including the packaging if helpful.

Please use the email address from your order and include your order number if you have it handy. We’ll review everything and help make it right.

Yes. Available options show at checkout based on your address.

United States

Standard shipping is shipped via USPS. UPS Ground, 2nd Day, and Next Day are available at checkout when you need it faster. Orders $75+ ship free via standard shipping.

International

We ship with UPS. Duties and taxes are collected at checkout so you shouldn’t pay the carrier at the door. Faster UPS options appear at checkout when they’re available for your country.

Need it for a specific date? Email customercare@samijewels.com before you order with the ship-to country and the date you need it. We’ll confirm what we can promise.

Extended holiday returns: Orders placed November 1–December 31, 2026 qualify for returns through January 15, 2027, or your standard return deadline if later. Standard eligibility requirements and exclusions still apply. See the return policy.

We gladly accept returns and exchanges.

To be eligible, items must be:

• Unworn and unused
• In the original packaging
• Free of signs of wear, scratches, damage, resizing, or alteration

Once your return arrives, our team will inspect it to make sure it meets the return requirements. Items that show signs of wear, scratches, resizing, damage, or use may not be accepted and may be sent back to you.

Custom pieces are made especially for you, so they are final sale and are not eligible for return or refund.

If your piece has a defect or isn’t working as expected, email us at customercare@samijewels.com and we’ll be happy to help with warranty support.

Extended holiday returns: Orders placed November 1–December 31, 2026 qualify for returns through January 15, 2027, or your standard return deadline if later. Standard eligibility requirements and exclusions still apply. See the return policy.

For U.S. orders, use our U.S. returns portal and follow the steps provided.

For international orders, email us at customercare@samijewels.com before sending anything back so we can guide you through the process.

If the portal can’t find your order, email us at customercare@samijewels.com and we’ll be happy to help.

A flat $10 return shipping and handling fee applies to returns and exchanges.

Once your return or exchange arrives at our warehouse, please allow up to 7 business days for inspection and processing.

We appreciate your patience while our team carefully reviews your item.

Once your return is approved, your refund will be issued to your original payment method.

Please allow 2-5 Business Days for your bank or card provider to post the refund after it has been processed.

Materials vary by style. Our collection includes sterling silver, brass, stainless steel, solid gold, vermeil and plated finishes, along with different stones and settings depending on the piece.

For the most accurate information, check the product’s DETAILS section for its exact metal, plating, and stones.

Our pieces are made to last. We use quality materials and thick plating that help keep your jewelry looking beautiful over time.

To help preserve your jewelry, we recommend keeping it dry when possible and storing it in the plastic zip bag and pouch it came in when you’re not wearing it. This helps protect the finish from moisture, air, scratching, and rubbing against other pieces.

With proper care, your Sami Jewels pieces can stay looking beautiful for years. Many of our customers have worn theirs for years and tell us they still look like new.

If you have any questions or concerns email us at customercare@samijewels.com. We’re always happy to help.

Yes. We offer a 2-year warranty against defects and malfunctions.

Email us at customercare@samijewels.com with a clear photo and your order number if you have it handy, and we’ll help you with the next step.

We want you to truly love your piece and feel taken care of if something goes wrong.

Measure your wrist snugly with a flexible tape, string or strip of paper. Then use our Bracelet Size Guide and select the bracelet style you’re buying and we’ll recommend a size for you based on your fit preference. We also carry a bracelet sizer tool to make it easier!

Use our Ring Sizer or the ring-measuring instructions on our Size Charts page. Measure the finger you plan to wear it on, then check the sizes available on the product page.

Check the product description and size option for the exact piece. When a length is written with “+ extender,” the extender is additional to the main length. For example, 16 inches + a 3-inch extender gives an adjustable length of 16–19 inches. Not every style has an extender.

Clasp types vary by piece. Our Jewelry Clasp Guide includes bangle and huggie examples.

If your clasp looks different, feels stuck or won’t close securely, don’t force it. Email a photo to customercare@samijewels.com so we can guide you for that exact style.

Each order can ship to one address.

If you’re sending gifts to different people, please place a separate order for each delivery address so everything gets where it needs to go.

Yes! You can choose a Sami Jewels Gift Card and send it directly to someone special.

Select “I want to send this as a gift” to enter the recipient’s email address and add a personal message.

It’s an easy option when you want them to choose exactly what they love.

Custom pieces are made especially for you and typically arrive within 4–6 weeks from the date you place your order.

During holidays and other busy times, timing may vary.

Before placing your order, please double-check your personalization, finish, and size to make sure everything is just right.

Because custom pieces are made specifically for you, they are final sale and are not eligible for return or refund.

Ordering for a special date or need help before placing your order? Email us at customercare@samijewels.com and we’ll be happy to help.