Refund policy

Returns & exchanges

Yes - we gladly accept returns and exchanges. Please start your request within 14 days of delivery.

To be eligible, items must be:

• Unworn and unused
• In the original packaging
• Free of signs of wear, scratches, damage, resizing, or alteration

Once your return arrives, our team will inspect it to make sure it meets the return requirements. Items that show signs of wear, scratches, resizing, damage, or use may not be accepted and may be sent back to you.

Custom pieces are made especially for you, so they are final sale and are not eligible for return or refund.

If your piece has a defect or isn’t working as expected, email us at customercare@samijewels.com and we’ll be happy to help with warranty support.

Start a return or exchange

Please start your request within 14 days of delivery.

For U.S. orders, use our U.S. returns portal and follow the steps provided.

For international orders, email us at customercare@samijewels.com before sending anything back so we can guide you through the process.

If the portal can’t find your order, email us at customercare@samijewels.com and we’ll be happy to help.

Return or exchange fee

A flat $8 return shipping and handling fee applies to returns and exchanges.

Inspection & processing

Once your return or exchange arrives at our warehouse, please allow up to 7 business days for inspection and processing.

We appreciate your patience while our team carefully reviews your item.

Refunds

Once your return is approved, your refund will be issued to your original payment method.

Please allow 2-5 Business Days for your bank or card provider to post the refund after it has been processed.