Shipping policy

U.S. shipping

Non-custom orders ship within 1 business day.

Standard U.S. shipping is via USPS. Orders $75 or more ship free via standard shipping. Standard shipping for non-custom U.S. orders under $75 is $4.99.

U.S. standard delivery typically takes about 2–5 business days after shipment.

UPS Ground, 2nd Day, and Next Day options and rates appear at checkout based on your address.

International shipping

International delivery typically takes about 4–15 business days, depending on the destination, shipping service, and customs processing.

Available shipping methods and rates will appear at checkout. International orders are not eligible for free U.S. shipping.

We ship with UPS. Duties and taxes are collected at checkout so you shouldn’t pay the carrier at the door. Faster UPS options appear at checkout when they’re available for your country.

Don’t see your country listed? Email us at customercare@samijewels.com, and we’ll be happy to help.

We do insure all packages in case of loss.

Custom orders

Custom pieces typically arrive within 4–6 weeks from the date you place your order. During holidays and other busy times, timing may vary.

Shopping for a special date? Email us at customercare@samijewels.com before ordering, and we’ll be happy to help you check the timing.

Tracking your order

Once your order ships, we’ll email you a tracking link so you can follow the latest delivery updates.

Can’t find the email? Check your spam folder first. Still need help? Email us at customercare@samijewels.com using the email address you placed the order with, and we’ll be happy to help.