Shipping & Returns

Holiday Shipping Guide

Want it by Wednesday, December 23? Place your order by these dates:

  • Standard shipping (USPS, free on $75+): order by Wednesday, December 16
  • UPS 2nd Day: order by Friday, December 18
  • UPS Next Day: order by Tuesday, December 22 at 12 PM ET
  • Custom and personalized pieces: order by Monday, November 30
  • International: order by Sunday, December 13

Orders placed after these dates will still ship, but we can't promise they'll arrive by December 23rd. Carrier delays during the holidays are out of our control.

U.S. shipping

Non-custom orders ship within 1 business day.

Standard U.S. shipping is via USPS. Orders $75 or more ship free via standard shipping. Standard shipping for non-custom U.S. orders under $75 is $6.00.

U.S. standard delivery typically takes about 2–5 business days after shipment.

UPS Ground, 2nd Day, and Next Day options and rates appear at checkout based on your address.

International Shipping

International delivery typically takes about 4–15 business days, depending on the destination, shipping service, and customs processing.

Available shipping methods and rates will appear at checkout. International orders are not eligible for free U.S. shipping.

We ship with UPS. Duties and taxes are collected at checkout so you shouldn’t pay the carrier at the door. Faster UPS options appear at checkout when they’re available for your country.

Don’t see your country listed? Email us at customercare@samijewels.com, and we’ll be happy to help.

Custom Orders

Custom pieces typically arrive within 4–6 weeks from the date you place your order. During holidays and other busy times, timing may vary.

Shopping for a special date? Email us at customercare@samijewels.com before ordering, and we’ll be happy to help you check the timing.

Tracking Your Order

Once your order ships, we’ll email you a tracking link so you can follow the latest delivery updates.

Can’t find the email? Check your spam folder first. Still need help? Email us at customercare@samijewels.com using the email address you placed the order with, and we’ll be happy to help.

Returns & exchanges

We accept returns and exchanges within 14 days of delivery.

To be eligible, items must be:

  • Unworn and unused
  • In the original packaging
  • Free of signs of wear, scratches, damage, resizing, or alteration

Once your return arrives, our team will inspect it to make sure it meets the return requirements. Items that show signs of wear, scratches, resizing, damage, or use may not be accepted and may be sent back to you.

Custom pieces are made especially for you, so they are final sale and are not eligible for return or refund.

If your piece has a defect or isn’t working as expected, email us at customercare@samijewels.com and we’ll be happy to help with warranty support.

Start a return or exchange

Please start your request within 14 days of delivery.

For U.S. orders, use our U.S. returns portal and follow the steps provided.

For international orders, email us at customercare@samijewels.com before sending anything back so we can guide you through the process.

If the portal can’t find your order, email us at customercare@samijewels.com and we’ll be happy to help.

Return or exchange fee

A flat $8 return shipping and handling fee applies to returns and exchanges.

Inspection & processing

Once your return or exchange arrives at our warehouse, please allow up to 7 business days for inspection and processing.

We appreciate your patience while our team carefully reviews your item.

Refunds

Once your return is approved, your refund will be issued to your original payment method.

Please allow 2-5 Business Days for your bank or card provider to post the refund after it has been processed.